Protecting the health and safety of our workforce is our top priority and we will continue to reach out to you and keep you informed as we work together through this difficult time.
This site has been developed to provide timely and pertinent information to NASA Langley personnel. We invite our civil servants, contractors, interns and students to check back regularly for updates.
Continue to refer to NASA People for information and resources provided by the agency and Coronavirus.gov for the latest CDC guidelines. Critical updates also will be disseminated by email. Please maintain regular contact with your supervisor.
Click on the links below to access tools and resources available to NASA Langley personnel:
- Emergency Notification System (ENS)– The ENS system is used to send voice, text and e-mail messages to work and personal devices. Civil servants can update this information through Employee Express and contractors should use idmax. Without this important emergency contact information, the EOC can only communicate via government devices or e-mail.
- Exchanges Services– For information click here.
- LaRC Alert App– This app can which be loaded on a smartphone is used to send emergency notifications regarding center status. The app can be found at the following links: Android and Apple. If you have a problem with the app, a troubleshooting guide is located here.
- Office of the Chief Information Office (OCIO) tools and resources:
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- Government Property Guidance – If you are a civil servant or contractor who needs to move government-owned NASA property offsite to complete your duties, you must follow the outlined process. Please note, this does not include End User Services Program Office (EUSO) equipment.
- Important IT Telework Guidance – This document contains extensive information to help ensure you have access to the equipment and resources that you need to continue working effectively.
- IT Help Channel: Helpful IT cheat sheets, tips, resources and links to resources addressing things like available tools and which one will best meet your needs and types of information that can be shared through each tool and when encryption is needed. Not finding what you’re looking for, then use the chat to ask questions and connect with the Langley OCIO Customer Relationship Mangers (CRMs) who will be there to help.
- End User Services Office (EUSO) Break/Fix: Helpful information on how to address any break and/or fix issues with End User Services devices during required telework period.
- SATERN – Access NASA’s learning management system and additional resources such as “Working Virtually at NASA.”
Langley Ombudsman Team (click down arrow for more information) All NASA centers have established Ombudsman Programs with one or more Ombuds available to listen to an employee’s concerns and jointly explore and evaluate options that can be taken to address the problem. Every NASA Ombuds performs this function on a part time basis in addition to their regular work responsibilities, but we make ourselves available even during non-duty hours and do our best to accommodate last minute and urgent requests for services. This service is provided to all center personnel – including civil servants, on-site contractors and students. We provide employees with an informal (no written record of correspondence, or notice required), independent (we do not have a formal reporting structure within the organization and have access to center leadership in order to bring about resolution or assist with clarity on policy/procedure/guidance), confidential (100%), and neutral means of communicating and facilitating the resolution of safety, organizational performance, and mission-related issues without fear of retribution. The Ombuds are not licensed psychologists (available through EAP), but we are trained and appointed to help resolve work-related conflicts – with no judgement or bias. In general, we offer: fair process advocacy, third party diplomacy (for interpersonal conflict or concerns), coaching, mentoring and dispute resolution. We can provide referrals to formal resources as necessary and/or request information confidentially for an informed decision on next steps. As our current remote working situation evolves, we will make ourselves available to help with (not limited to) feelings of isolation and frustration, concerns about the future, changes in team dynamic, diminishing or increased workload, addressing loneliness or challenges with work-life-balance and any other issues that arise as a result of working through a time of uncertainty and change. An Ombudsman can act as a link, with your permission, between you and management to facilitate problem resolution. At the discretion of the Ombudsman, and in keeping with the confidentially principle, an issue or trend can be elevated to the Center Director. The preferred method of contacting an Ombudsman is by personal visit or by phone. Sending an e-mail message is also a contact method, but employees using that mode should be aware of its potential for compromising confidentiality. We are making the below contact information available for our Ombudsman Team during the current teleworking situation – video conferencing and webex are available upon request as well. Please do not hesitate to reach out if we can help. Contact Clarence Bostic at 256-919-5811 and Brandi Quam at 757-504-7951 or 703-927-0914.
REACH Employee Assistance Program (EAP) (click down arrow for more information) EAP services are made available to you by your employer to assist you and your family members with personal, family and job-related problems. Topics addressed can be related to job stress, relational issues, parenting and family problems, depression and anxiety symptoms, balancing work/life needs, drug or alcohol abuse, and grief and loss issues. During the current health crisis regarding the Coronavirus, the EAP is certainly aware that any one or more of these issues can exacerbated. An EAP Counselor will confidentially aid you in the assessment and development of a plan of action to address the specific concern. The free services offered to you may include telephonic or face-to-face, short-term counseling and/or a referral to another provider with special expertise to properly assist you. For assistance or scheduling an appointment, please call 800-950-3434. They are available 24 hours a day and 7 days per week.
Please check back often for updated information.