Protecting the health and safety of our workforce is our top priority and we will continue to reach out to you and keep you informed as we work together through this difficult time.
This site has been developed to provide timely and pertinent information to NASA Langley personnel. We invite our civil servants, contractors, interns and students to check back regularly for updates.
Continue to refer to NASA People for information and resources provided by the agency and Coronavirus.gov for the latest CDC guidelines. Critical updates also will be disseminated by email. Please maintain regular contact with your supervisor.
Click on the links below to access tools and resources available to NASA Langley personnel:
- Badge and Pass Office: Badge and Pass is open with reduced operations in support of mission essential functions. If you anticipate the need for BPO services, please send an email to larc-bpo@mail.nasa.gov to schedule an appointment.
- Priority is placed on processing and updating credentials for approved Return to On-Site Work projects and PIV renewals.
- New credentials for contractors involved in approved projects should be requested via the standard IDMax process.
- PIV renewals can be processed virtually. If necessary appointments can be scheduled at https://badgeandpass.larc.nasa.gov.
- Routine renewals of center-specific badges (Carpool, CDC, LEA, Alumni Association, etc.) will not be processed at this time.
- Building Status: All buildings approved for on-site work are all open at this time.
- Center Access: Only the Main Gate is open at this time. Face coverings are mandatory when approaching security personnel at the gate.
- Do not hand officers your badge unless asked. A special reader has been installed at the main gate to allow drivers to scan their own badge. Officers will be monitoring the reader to ensure the appropriate access has been authorized. Please do not proceed until the officer confirms the access is valid.
- Anyone coming on center must be pre-approved through the NAMS process. Guidance can be found at https://gis-portal.ndc.nasa.gov/PortalFront/topics/695e2b65-cba8-01b3-79ea-616c485438b1.
- Employees are only authorized to access the buildings and locations that are approved in the NAMS process.
- All access requests are being processed through the employee’s director office (for civil servants) or the contracting officer (for contractors).
- Employees requiring access to the center for EUSO IT service should request access through the NAMS process.
- Employees should immediately depart the center once their required duties have been completed.
- Employees must scan their badge on the mounted reader in the outbound lane when departing the center.
- The Emergency Operations Center is currently closed.
- Clinic: The Clinic is open with limited personnel to support first aid and illness cases. Expired protocols of personnel authorized to be on center, supporting an approved task or project, will be contacted to schedule their examination(s). Do not call the Clinic unless they contacted you first.
- Deliveries: Deliveries to the center are authorized and being directed to Shipping and Receiving.
- Durand Gate: Closed
- Wythe Creek Gate: Closed
- Exchange Services: For information click here. If you have questions while the website is being renovated contact: Exchange Operations Manager manulita.s.hall@nasa.gov or Deputy Operation Manager shawn.t.mora@nasa.gov.
- LEA/Alumni: Although badges and/or identities for these programs are still active, access on center is not authorized. These areas will be addressed as the center enters each Stage and updates will be posted on this webpage.
- Visitors: Visitors are not currently authorized access to the center unless required for approved RTOW programs and approved by the Office of the Director.
- Office of the Chief Information Office (OCIO) tools and resources:
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- Government Property Guidance – If you are a civil servant or contractor who needs to move government-owned NASA property offsite to complete your duties, you must follow the outlined process. Please note, this does not include End User Services Program Office (EUSO) equipment.
- Important IT Telework Guidance – This document contains extensive information to help ensure you have access to the equipment and resources that you need to continue working effectively.
- IT Help Channel: Helpful IT cheat sheets, tips, resources and links to resources addressing things like available tools and which one will best meet your needs and types of information that can be shared through each tool and when encryption is needed. Not finding what you’re looking for, then use the chat to ask questions and connect with the Langley OCIO Customer Relationship Mangers (CRMs) who will be there to help.
- End User Services Office (EUSO) Break/Fix: Helpful information on how to address any break and/or fix issues with End User Services devices during required telework period.
- Resolving IT Issues While Teleworking During COVID-19: Helpful information on how to order and purchase telework-enabling authorized hardware accessories or software through NASA Enterprise Service Desk or using a government P-Card.
Langley Ombudsman Team (click down arrow for more information) All NASA centers have established Ombudsman Programs with one or more Ombuds available to listen to an employee’s concerns and jointly explore and evaluate options that can be taken to address the problem. Every NASA Ombuds performs this function on a part time basis in addition to their regular work responsibilities, but we make ourselves available even during non-duty hours and do our best to accommodate last minute and urgent requests for services. This service is provided to all center personnel – including civil servants, on-site contractors and students. We provide employees with an informal (no written record of correspondence, or notice required), independent (we do not have a formal reporting structure within the organization and have access to center leadership in order to bring about resolution or assist with clarity on policy/procedure/guidance), confidential (100%), and neutral means of communicating and facilitating the resolution of safety, organizational performance, and mission-related issues without fear of retribution. The Ombuds are not licensed psychologists (available through EAP), but we are trained and appointed to help resolve work-related conflicts – with no judgement or bias. In general, we offer: fair process advocacy, third party diplomacy (for interpersonal conflict or concerns), coaching, mentoring and dispute resolution. We can provide referrals to formal resources as necessary and/or request information confidentially for an informed decision on next steps. As our current remote working situation evolves, we will make ourselves available to help with (not limited to) feelings of isolation and frustration, concerns about the future, changes in team dynamic, diminishing or increased workload, addressing loneliness or challenges with work-life-balance and any other issues that arise as a result of working through a time of uncertainty and change. An Ombudsman can act as a link, with your permission, between you and management to facilitate problem resolution. At the discretion of the Ombudsman, and in keeping with the confidentially principle, an issue or trend can be elevated to the Center Director. The preferred method of contacting an Ombudsman is by personal visit or by phone. Sending an e-mail message is also a contact method, but employees using that mode should be aware of its potential for compromising confidentiality. We are making the below contact information available for our Ombudsman Team during the current teleworking situation – video conferencing and webex are available upon request as well. Please do not hesitate to reach out if we can help. Contact Clarence Bostic at 256-919-5811 and Brandi Quam at 757-504-7951 or 703-927-0914.
REACH Employee Assistance Program (EAP) (click down arrow for more information) EAP services are made available to you by your employer to assist you and your family members with personal, family and job-related problems. Topics addressed can be related to job stress, relational issues, parenting and family problems, depression and anxiety symptoms, balancing work/life needs, drug or alcohol abuse, and grief and loss issues. During the current health crisis regarding the Coronavirus, the EAP is certainly aware that any one or more of these issues can exacerbated. An EAP Counselor will confidentially aid you in the assessment and development of a plan of action to address the specific concern. The free services offered to you may include telephonic or face-to-face, short-term counseling and/or a referral to another provider with special expertise to properly assist you. For assistance or scheduling an appointment, please call 800-950-3434. They are available 24 hours a day and 7 days per week.
Please check back often for updated information.